20kW Power Module

Technical Support – Presale

• Initial Debugging and Testing: We can dispatch engineers and technicians to provide on-site guidance and coordinate the testing of vehicle end matching; Solving the matching problem of vehicle piles.

• Technical Guidance or Training: To ensure that the charging station equipment can operate in good condition, technical training will be provided to the technical personnel of the entrusted party before product delivery.

Technical Support – Aftersale

• Stage 1: Customer Hotline: Common issues in the instruction manual that require assistance from the customer service hotline center to resolve. We recommend customer service hotline centers in Germany, Norway and Türkiye. In other countries or regions, there are partners who can provide after-sales service support.

• Stage 2: Online Guidance: For issues not mentioned in the manual, our after-sales engineers can remotely analyze and identify the specific cause. For software issues, we will remotely upgrade the charging station through the operation and maintenance platform. For hardware issues, we will notify our service partners to come to the site for hardware replacement.

• Stage 3: On-site Service: Issues where there is no specific solution after remote online analysis. We will arrange engineers to the site for troubleshooting, including replacing parts.